Flexi Call Agent: Quality Control & Service Follow-up, Leuven

Flexi

From a satisfied customer after a successful sale to an owner who is still looking for additional support or advice. At Living Stone, our service doesn’t end with the real estate transaction. For over 40 years, we’ve been guiding customers through important real estate milestones and connecting them with reliable partners for all kinds of additional services. That’s why we’re looking for an enthusiastic part-time employee who enjoys talking on the phone, connects easily with people, and gets a boost from satisfied customers. Someone who gathers feedback with a smile, monitors the quality of our service, and helps customers navigate our additional services. Are you a natural conversationalist with a knack for listening? Then read on.

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Who are we looking for?

You have strong communication skills and feel completely at home on the phone.
You speak Dutch and French fluently. Knowledge of English is a plus.
You are friendly, professional, and know how to put customers at ease.
You listen attentively and effortlessly glean valuable information from conversations.
You have a knack for business without being pushy.
You have a positive attitude and get energy from interacting with people.
You work with precision and ensure that information is recorded correctly.
You are reliable, discreet, and handle customer data professionally.
You can work independently, but you also enjoy being part of an enthusiastic team.
Experience in customer contact, cold calling, or customer service is a plus, but certainly not a requirement.
A pleasant phone voice and a healthy dose of enthusiasm? That makes us happy.

What are you going to do?

You will contact customers who have recently worked with us by phone.
You gauge their satisfaction and gather valuable feedback about our services.
You will perform quality checks and help us continuously improve our service.
You listen to customers' needs and identify opportunities where we can help them further.
You inform customers about additional services and reliable partners in our network.
You connect customers with suppliers for additional support or advice.
You will record calls correctly and ensure accurate follow-up.
You are a key link between our clients, our real estate agencies, and our partners.
You ensure that clients feel heard, supported, and valued even after their real estate transaction is complete.

Why choose Living Stone?

A flexible flexi-job that can be easily combined with other activities.
A warm and professional work environment at our real estate agency in Leuven.
An organization with more than 40 years of experience and an excellent reputation.
An exciting position that involves a lot of interaction with people.
Guidance and support to help you quickly become familiar with our services.
A varied job where no two conversations are the same.
Compensation in line with market rates under the flexi-job status.
The coolest coworkers who have just as much fun as they work.
Memorable team-building events, cocktail parties, and fun dinners with coworkers.
A cool real estate firm as a workplace.

Do you think I'm in real estate there?

Great! Please send your resume and a brief cover letter to koen.hoste@living-stone.be. Who knows—you might soon become the friendly point of contact who keeps our clients smiling long after their real estate transaction is complete. See you soon, colleague?